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  • Shipping Charges ?
    Standard shipping charge is Rs.100 per order. You can save this amount & enjoy FREE SHIPPING by shopping for Rs.999 or more!
  • Delivery time?
    We dispatch orders from our warehouse within 5 working days. In metro cities, delivery may take 3 to 15 working days. Delivery time in Kerala, North-East, J&K and interior areas may take longer. Delivery time depends completely on courier partner.
  • Is this a real site?
    Krinix is a govt registered PVT LTD company based in Mumbai and Thane. Our GST number is 27GQVPK0022H1ZP. We have fulfilled over 1 lakh orders all over India. We are an Indian homegrown brand founded in 2021. Our founders Nikhil & Kristina have scaled this brand from scratch. Today, we have a loving community of over 80,000 followers + a hardworking team of 5 that help Krinix be the marvel that it is! We are excited for your order and can't wait for you to join our #KrinixFam
  • How do I know if my order is confirmed ?
    We send order confirmation notifications via email. Once the order is successfully placed, you will receive an order ID, Payment confirmation & other order related details on email. You will also receive tracking details once the package has been dispatched from our warehouse which approximately takes 1-3 days after the order is placed. Steps to find confirmation email - open your email inbox - search for Krinix - open the confirmation email & 5 digit order ID
  • How can I track my order?
    When you place an order with us, it usually takes us 2 to 5 days to dispatch your package from our warehouse. Once your order is picked up by courier partner you will receive an email with the tracking (AWB no.) You can click on the link to track your package by entering tracking no. and view it’s current location & status by entering the AWB no in the link given. If you face any issue, whatsapp our team on 9324866919 for help!
  • Mode of payment ?
    We accept all modes of online payments - Gpay / Paytm / UPI/ Net banking / Debit card / Credit Card / Phonepe / JioMoney , etc We use India's most trusted and secure payment gateway Razorpay to accept payments. All prepaid orders will be delivered assuredly. Cash on delivery services are currently paused for safety reasons.
    We are currently not accepting cash on delivery orders as we are tired of being cheated and scammed by customers as well as courier boys. You can shop with us using online payment modes and we promise to deliver your package. :) In case of trust, You can check out the famous influencers we have worked with on our Instagram profile. You can also check the 1000+ real customer reviews under our Instagram page highlights. We have proudly fulfilled over 100000+ orders all over India. Our office is in Mumbai and we have a team of 5 that work hard to make Krinix a successful online store.
    We only accept returns in case an incorrect or broken product has been delivered. In such cases email our customer care team within 24 hours of receiving the package. Please attach the package unboxing video. No queries shall be entertained without opening video. If verified, our team will provide you the best solution.
  • Where is your office?
    The Krinix team operates from it's two warehouses located in Bhayandar & Borivali, Mumbai, Maharashtra. We are launching our walk-in store soon!
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