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Free Shipping ?Yes, we offer free shipping all over India on orders above 999. Standard shipping charges Rs. 82 all over India.
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Delivery time?3 - 7 business days. Delivery time depends completely on logistics company &your location. We ship via reliable and safe delivery companies to ensure your parcel reaches you safely.
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Is this a real site?Krinix is a govt registered PVT LTD company based in Mumbai and Thane. Our GST number is 27GQVPK0022H1ZP. We have fulfilled over 1 lakh orders all over India. We are an Indian homegrown brand founded in 2021. Our founders Nikhil & Kristina have scaled this brand from scratch. Today, we have a loving community of over 80,000 followers + a hardworking team of 5 that help Krinix be the marvel that it is! We are excited for your order and can't wait for you to join our #KrinixFam
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How do I know if my order is confirmed ?We send order confirmation notifications via email. Once the order is successfully placed, you will receive an order ID, Payment confirmation & other order related details on email. You will also receive tracking details once the package has been dispatched from our warehouse which approximately takes 5 days after the order is placed. Steps to find confirmation email - open your email inbox - search for Krinix - open the confirmation email & 5 digit order ID
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How can I track my order?When you place an order with us, it usually takes us 5 days to dispatch your package from our warehouse. Once your order is picked up by courier partner you will receive an email with the tracking (AWB no.) You can click on the link to track your package by entering tracking no. and view it’s current location & status by entering the AWB no in the link given. If you face any issue, whatsapp our team on 9324866919 for help!
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Mode of payment ?We accept all modes of online payments - Gpay / Paytm / UPI/ Net banking / Debit card / Credit Card / Phonepe / JioMoney , etc We use India's most trusted and secure payment gateway Razorpay to accept payments. All prepaid orders will be delivered assuredly.
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CASH ON DELIVERY?We offer Cash on Delivery on orders placed via whatsapp. Rs.100 is COD charge which needs to be paid online while booking your order. So that we know your order is genuine and you will accept the parcel when it reaches you. As many customers often reject COD packages at the time of delivery. This causes a huge loss to sellers. Hence we have come up with a solution to ensure both parties are happy. whatsapp us : 93248 66919
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RETURN POLICIES?We only accept returns in case an incorrect or broken product has been delivered. In such cases email our customer care team krinixcare@gmail.com within 24 hours of receiving the package. Please attach the package unboxing video. No queries shall be entertained without opening video. If verified, our team will provide you the best solution.
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Where is your office located?The Krinix team operates from it's two warehouses located in Bhayandar & Borivali which is in Mumbai, Maharashtra. We are launching our walk-in store soon!
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